Frequently Asked Questions

What time is check-in and check-out?

Check-in starts at 3pm and Check-out is at 11am. If you wish to check-out later, we offer late check-out options starting at $30 based on availability.

How close are you to Sequoia National Park and the General Sherman Tree?

We 1/4 mile (1min) drive from the entrance to Sequoia National Park and 19 miles to General Sherman Tree (45min).

How close are you to Kings Canyon National Park?

We are about 1.25 hrs to the entrance of Kings Canyon but about 2.25 hrs from the bottom of the canyon although the drive is part of the trip!

How have your processes changed with COVID-19?
At the Buckeye Tree Lodge & Cabins we are fortunate to have exterior entrances to all our rooms and cabins. We are also in nature with plenty of fresh air to go around! The only interior public area at the lodge is our lobby/office although we have implemented a contactless checkin and checkout process.

 

In terms of cleaning, we continue to do our deep cleanings with anti-bacterial cleaners in all our rooms and cabins. We have added extra focus on high touch areas such as remote controls, door knobs, light switches, etc. All our laundry is done high heat to further reduce any risks. We are not servicing the rooms and cabins during your stay but will provide any items you may need during your stay, just let us know!

What's the difference between the lodge rooms and the cabins?
Ahh, great question. The cabins are directly across the street from the the Lodge/river and include private decks or patios overlooking the mountains. The cabins also have larger maximum capacities (so you can fit more friends or family together in one place.) All the Lodge rooms have both views of the river and back door access to shared riverfront sitting areas. Lodge rooms are also more of a hotel room style. 

Do you allow pets?

We do welcome all your furry friends! We are pet friendly in all cabins and first floor rooms  for an additional cleaning fee of $20 per pet per night*. There is a maximum of 2 pets allowed per room or cabin. You must stay with your pet at all times and if you need to leave them in the room they MUST be kennel/crate trained and kept in the kennel/crate when you are out. We thank you in advance for cleaning up after your pets and disposing properly into the dumpster located by the office.  Please note, however, that Sequoia National Park does not allow your furry friends to get out of the car inside the park. You can read more about the park's policy here.

*The Riverhouse & Falcon cabin pet fee is $40 per pet per night.

What is your cancellation policy?

All of our reservations have a 7-day cancellation policy. If you fail to timely cancel the reservation for any reason whatsoever, you will be charged the full amount of your stay unless we can re-book your room at the same rate. For this reason, we recommend that you plan accordingly and purchase travel insurance if needed.

Is smoking allowed on property?

All of our rooms are NON-SMOKING but you may smoke outside at designated smoking areas always keeping a minimum 30 ft distance from any rooms or cabins. Smoking in rooms or cabins will incur a min $250 fee.

What is the weather like at the lodge and the park?

The weather at the lodge and in the park can vary significantly due to the altitude change. Please check these links for weather conditions: Three Rivers    Sequoia National Park

 

Do you have a pool and/or a hot tub at the lodge?

We have 2 pools! The Buckeye Tree Lodge has a beautiful pool built right into the local granite on the river side and a pool across the street at the end of the row of cabins. None of the pools are heated. Both pools have salt-water chlorinating technology keeping them clean without the use of harsh chemicals. Pool towels are available at the front desk (please don't use the room bath towels!) Depending on the time of year, you may also choose to {carefully!} dip your toes in the river. (All swimming is at your own risk.) We do not have any hot tubs on property.

Do you have Wi-Fi or cell reception at the lodge?

We offer complimentary Wi-Fi at the lodge. AT&T is the only local provider with intermittent cell phone reception in the area of Three Rivers but minimal to none around the Lodge. Many phones can work utilizing Wi-Fi Calling by adjusting your phone settings. All Buckeye Tree Lodge rooms are equipped with VOIP phones that will enable you to call anywhere in the U.S. for free. Cabins do not have phones but have access to a landline at the edge of the cabin parking lot.

 

Alternatively, feel free to enjoy the opportunity to break from your devices for a few days and explore nature 'pre-internet style' by borrowing one of our board games or DVD's, or just spending all of your time playing outside!

How can I book a massage at the lodge?

Massages are available on site for $90 for 60min and $140 for 90min. You can book them HERE.

Do you have mats or cots? Can I bring my own blow-up mattress?

Unfortunately, our max room capacities are firm based on room size and careful consumption of our local natural resources and thus do not allow for the addition of cots, mats or blow-up beds.

Is there fishing at the lodge?
There are plenty of fishing options at and around the lodge. Your success rate will vary based on the season as the river will go from raging in the spring time to very calm in the late summer and fall. The main native fish species in the area are rainbow trout. In addition to that, there are some Sacramento sucker fish and smallmouth bass.

In order to fish in our backyard and around the area, you will need a CA fishing license and respect the local catch and release laws. 

We are updating our inventory but will be renting our fishing rods and tackle in the near future so feel free to ask us about it or bring your own!

What are your Hotel Policies?

Cancellations:
All of our reservations have a 1 week cancellation period.  If you fail to cancel the reservation at least 1 week prior to your arrival date, you will be charged the full amount of your stay unless we are able to re-book your room at the same rate.  In that case, you would only be charged a $30 cancellation fee.

Check-in begins at 3:00 pm and check-out ends at 11:00 am.  

Housekeeping:
Currently we do not service rooms for stays under 4 nights. Should you need anything refreshed while on-site, please call, email, or let us know when you see us around the property, preferably before 5 pm. Should you require any immediate assistance, please ring the video doorbell by the front door (once or twice) and we will be available to help you right away.

Office Hours:
Our office is open form 8am until 8pm, however a night manager is available after hours.  If you will need to check-in late, please just let us know and we will make arrangements for you to pick up your key regardless of your arrival time.  We also strive to accommodate earlier check-ins or later check-outs wherever possible, but cannot guarantee availability.

Extra Guests:
Please note, the rate quoted above is for the number of persons you advised will stay with us. The base rate for all of our rooms is for up to 2 people with River House, Dogwood, Forest, and Glacier Chalet at 4 people . Each additional person 3 yrs of age or older will incur an additional charge of $15 per night.

Pet Policies:
We also recognize that pets are an important part of many families and for this reason we allow up to 2 pets per room per night. For the safety and enjoyment of all of our guests, we recommend that you read our basic pet rules on our www.buckeyetreelodge.com/faqs website. The pet MUST be kennel trained and kept in the kennel when left alone in the room although we highly discourage leaving the pets alone. Also, because our rooms require additional cleaning after pets stay with us, we charge a cleaning fee of $20 per pet per night. NOTE: The Riverhouse and Falcon cabins have a pet cleaning fee of $40 per pet per night.

No-Smoking Policy:
All of our rooms are NON-SMOKING but you may smoke outside if you properly dispose of your ends and are considerate to not allow smoke to drift toward any room or other guests. Smoking inside the room will incur a $250 fee.

Quiet-Hours:
Given the nature of our lodge and our location, we will enforce a strict 10pm quiet hour policy. Any infringement on this rule may result in $150 charge per case.

Group Bookings:
Any booking of 5 or more rooms is considered a group booking and has a more restrictive cancellation policy. Please reach out to our office to discuss the exact terms.

Wildlife:
Please remember, we are located right at the entrance to Sequoia National Park and we are surrounded by the forest and his furry friends. While deer, squirrels, bobcats, birds, bears, raccoons and other animals are occasionally seen on or around our property, we have never had any problems and merely request that you do not leave food in your vehicle or on your patio or balcony to keep us problem free!

Again, we sincerely thank you for choosing the Buckeye Tree Lodge and hope you are as excited as we are for your visit!  Should you have any questions beforehand please feel free to give us a call or check out the FAQ’s on our website. We’ll see you by the river!